TV Infomercial Fulfillment

At Health Web Shopping our DRTV (Direct Response Television) fulfillment center is a a solution that has led to the transformation of the traditional Call/Pick/Pack Center from a cost center into a vibrant profit center for many customers. We offer complete fulfillment capabilities.

We offer efficient fulfillment services for all your DRTV products. With approximately 10,000 square feet of secured warehouse providing ample storage for your product, all orders are shipped from our warehouse within 24 hours after processing in our system. We will assist you in deciding what shipping method is best for your needs and we are directly on-line with all major services including the US Post Office, UPS, DHL and Federal Express, to assist you in any method you choose.

We provide a full range of fulfillment services including:

• Automated call distribution
• Scalable call answering and routing
• Computer assisted live scripting to facilitate up to the minute changes in strategies
• Customized order entry system with web access
• Multilingual operators
• Real time call center reporting
• Determine best method of packaging and shipping
• Pick, pack and ship each order within 24 hours of processing orders
• Fulfill order along with any literature, rebates, coupons, etc.

At Health Web Shopping we are driven by a commitment to excellence. We know that the very first contact we have with your customer is the most important introduction for your business. Our customer service representatives undergo extensive training, which includes phone etiquette, time management skills, customer service screen knowledge, and sales techniques. We then provide in depth product training that include specified guidelines for your particular needs. Our call center services can be customized to meet your specific needs.