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Customer Care
Management Services
 Imagine
a higher level of service that generates a richer
experience for every customer. At Health Web Shopping, we believe the customer care process goes
beyond answering questions such as, “Where is my
order?” and “When was my order shipped?” To your
customers, nothing is more valuable than a
hassle-free experience. Our clients expect us to
understand the needs of their customers – and act
accordingly if an issue should arise.
At Health Web Shopping
we combine the latest
technology with exceptional customer service to
provide your business with the only answer you need
for inbound customer care services. Our customer
care agents are trained in the art of handling
customers needs. Our staff includes highly
qualified, fully trained, web enabled personnel. We
focus on increasing sales generated by your
marketing campaign or website, while simultaneously
tending to your customers with the care and
attention you would expect from one of your own
employees. In addition to answering your calls we
also provide live chat and email support.
Our customer care center is tightly integrated into
our order processing platform. Our integrated
solution means a continuous flow between the
customer and the e-commerce chain of functions:
Customer Service Agent Tools
At the core of any customer interaction is our easy
to use customer service agent tools. Our
sophisticated interfaces allow quick navigation of
customer, order, shipping status and tracking
numbers, issue details and other important
information. From modifying an order, processing
returns, or canceling orders to opening issues or
attaching notes, it’s all just within one action
click away.
Case Management Email Response System
At Health Web Shopping
we use a proprietary Call
Center dashboard with a Case Management System to
deliver the highest level of automated service. The
idea of this feature is to have all customer support
emails or phone calls tracked, organized and
documented. Each incoming inquiry is individually
analyzed and appropriately resolved with intelligent
responses that are continuously tuned as more
lessons are learned from your customers.
Live Chat
Health Web Shopping
clients can also opt to leverage
real-time, interactive communication capabilities
between your customer service agents and your
customers. Features such as web page push and agent
assistance allows you to efficiently and effectively
support your customers’ needs.
Customer Self-Service Interfaces
Integrated within the Health Web Shopping e-commerce
platform are tools that allow your customers to
independently self-serve issues. From getting Return
Authorizations to updating account information to
editing orders, it’s all just a click away for your
customers. |
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